Return & Exchange Policy
Shipping Policy
Take advantage of a flat shipping fee of $19.99 on all orders.
Or qualify for free shipping on purchases exceeding $160.00.
We also offer convenient pick-up options for local residents, allowing you to collect your orders at the farm or downtown Ottawa at 150 Elgin Street during the week.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from The Heart of the willow. If for any reason your purchase does not suit your needs or is a perfect fit, please contact us within 14 days of receiving your order to initiate an exchange. All items must be returned in their original, unworn condition. We will proceed the exchange once we receive the item with your equivalent choice of product or service. Please note that shipping costs are non-refundable and to the purchaser's charge.