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Return & Exchange Policy

Shipping Policy

We utilize the pre-paid boxes from Canada Postal Services. Therefor the base charge is a higher but we adding more products to your order it reduce the cost considerably. 

Return & Exchange Policy

We want you to be completely satisfied with your purchase from The Heart of the willow. If for any reason your purchase does not suit your needs or is a perfect fit, please contact us within 14 days of receiving your order to initiate an exchange. All items must be returned in their original, unworn condition. We will proceed the exchange once we receive the item with your equivalent choice of product or service. Please note that shipping costs are non-refundable and to the purchaser's charge.

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