Return & Exchange Policy
Shipping Policy
Thank you for your patience as we explore the best shipping options for our rural location. We understand the challenges this presents, and we are committed to finding solutions that work for you. In the meantime, we offer free pick-up at the farm, and you can also choose to pick up your orders at 150 Elgin in Ottawa during weekdays. We appreciate your understanding and support!
Return & Exchange Policy
We want you to be completely satisfied with your purchase from The Heart of the willow. If for any reason your purchase does not suit your needs or is a perfect fit, please contact us within 14 days of receiving your order to initiate an exchange. All items must be returned in their original, unworn condition. We will proceed the exchange once we receive the item with your equivalent choice of product or service. Please note that shipping costs are non-refundable and to the purchaser's charge.